Frequently Asked Questions

Where do you ship?

At the moment, we only ship within Canada. 

Do you provide shipment tracking?

TBD.

How do I sign up for an event?

Registration will be open on the webpage after an event has been announced. 

What brands do you carry?

We carry brands that align with our shop values. Our brands change from time to time, to make sure we are keeping up with our consumers needs. Find our list of current brands here. Have a brand you would like to see in shop? Send us an email. 

Is your packaging eco-friendly?

Currently we are recycling all packaging that we have received in the past 6 months in an effort to reduce our waste. We are looking to brand our own eco-friendly packaging in the near future

How often do you restock?

If an item is out of stock online, it will typically be restocked within a month. If a product has been removed from the online store, it is no longer available from us. 

Who do I contact if I am having trouble placing my order?

Email us anytime, or call the shop during shop hours and one of our team members will be happy to help. 

709-639-1165

birchandberries@gmail.com

Birch + Berries

Customer Care

2023 by Bunny Matthews Decorator. All rights reserved. 

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